According to an article*1 in the May issue of Deliver Magazine, new homeowners purchase more products and services in the first 6 months after moving than an established resident spends in 2 years. The average new homeowner spends more than $9,000 on purchases within the first few months of a move, and the average renter spends close to $4,000. And new residents establish an average of 71 new business relationships in their first few months.
Speedeon Data Blog
Most contact center professionals understand the value of Intelligent Call Routing. A contact center handles a variety of calls that require different types and levels of service. Some calls are best handled through automated response mechanisms. Other calls are ideally assigned to different agents based on levels of experience, training or even geography.