Speedeon Data Blog

Reaching New Movers with Email

Jim Iott   |  0 Comments   |  Jul 23, 2012 12:30:00 PM

According to an article*1 in the May issue of Deliver Magazine, new homeowners purchase more products and services in the first 6 months after moving than an established resident spends in 2 years. The average new homeowner spends more than $9,000 on purchases within the first few months of a move, and the average renter spends close to $4,000. And new residents establish an average of 71 new business relationships in their first few months. 

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Topics: Email Data New Movers

Intelligent Call Routing – Start With A Simple Yet Effective Strategy

Jim Iott   |  0 Comments   |  Jul 11, 2012 12:30:00 PM

Most contact center professionals understand the value of Intelligent Call Routing. A contact center handles a variety of calls that require different types and levels of service. Some calls are best handled through automated response mechanisms. Other calls are ideally assigned to different agents based on levels of experience, training or even geography.

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Topics: Inbound Call Routing Contact Centers Call Routing Call Centers

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