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Speedeon Data Blog

Improve Outbound Campaign Results with Phone Validation

Jim Iott   |  0 Comments   |  Jun 30, 2014 9:30:00 AM

Contact centers are able to improve outbound campaign results through Phone Validation, which identifies connected, disconnected and invalid phone numbers. By eliminating non-productive phone records, contact centers increase seat occupancy and contacts per hour, while reducing operator wait times and other non-contributing costs. Since laws prohibit predictive dialing of authorized mobile numbers, Phone Validation is particularly useful when it comes to saving costs, while remaining compliant. 

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Topics: Contact Centers Phone Validation Phone Data Case Study

CRMC and Our Continuing Focus on Retail

Jim Iott   |  0 Comments   |  Jun 6, 2014 9:30:00 AM

We are looking forward to many familiar and new faces at the Customer Relationship Management Conference this week in Chicago. This year’s conference marks the fifth consecutive year that Speedeon Data has been a CRMC sponsor. 

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Topics: Retail Marketing Engaged Customers CRMC Conferences Retail Solutions