Contact centers are able to improve outbound campaign results through Phone Validation, which identifies connected, disconnected and invalid phone numbers. By eliminating non-productive phone records, contact centers increase seat occupancy and contacts per hour, while reducing operator wait times and other non-contributing costs. Since laws prohibit predictive dialing of authorized mobile numbers, Phone Validation is particularly useful when it comes to saving costs, while remaining compliant.
Speedeon Data Blog
We are looking forward to many familiar and new faces at the Customer Relationship Management Conference this week in Chicago. This year’s conference marks the fifth consecutive year that Speedeon Data has been a CRMC sponsor.