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Intelligent Call Routing – Start With A Simple Yet Effective Strategy

Jim Iott   |  0 Comments   |  Jul 11, 2012 12:30:00 PM

Most contact center professionals understand the value of Intelligent Call Routing. A contact center handles a variety of calls that require different types and levels of service. Some calls are best handled through automated response mechanisms. Other calls are ideally assigned to different agents based on levels of experience, training or even geography.

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Topics: Inbound Call Routing Contact Centers Call Routing Call Centers