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Improve Outbound Campaign Results with Phone Validation

Jim Iott   |  0 Comments   |  Jun 30, 2014 9:30:00 AM

Contact centers are able to improve outbound campaign results through Phone Validation, which identifies connected, disconnected and invalid phone numbers. By eliminating non-productive phone records, contact centers increase seat occupancy and contacts per hour, while reducing operator wait times and other non-contributing costs. Since laws prohibit predictive dialing of authorized mobile numbers, Phone Validation is particularly useful when it comes to saving costs, while remaining compliant. 

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Topics: Contact Centers Phone Validation Phone Data Case Study