Contact centers are able to improve outbound campaign results through Phone Validation, which identifies connected, disconnected and invalid phone numbers. By eliminating non-productive phone records, contact centers increase seat occupancy and contacts per hour, while reducing operator wait times and other non-contributing costs. Since laws prohibit predictive dialing of authorized mobile numbers, Phone Validation is particularly useful when it comes to saving costs, while remaining compliant.
Speedeon Data Blog
I am looking forward the PACE Annual Convention & Expo next week. Although this is my first PACE event, it is the latest of many PACE (and ATA) events for Speedeon Data, who I joined earlier this year as its Chief Revenue Officer, and who, for years, has been helping clients to improve contact center operations and direct marketing results.
Most contact center professionals understand the value of Intelligent Call Routing. A contact center handles a variety of calls that require different types and levels of service. Some calls are best handled through automated response mechanisms. Other calls are ideally assigned to different agents based on levels of experience, training or even geography.